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Terms Of Service

1. Who We Are

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These Terms of Service (the “Terms”) govern your access to and use of the websites, mobile apps, software, and services provided by HingeCraft Global (together with its affiliates, “HingeCraft,” “we,” “us,” or “our”), including the HingeCraft Community, Platform, Furnishings, Materials, Logistics, Flagship, and Print Alliance pillars (collectively, the “Services”).

By using the Services, you agree to these Terms and our Privacy Policy and Acceptable Use Policy (collectively, the “Agreement”). If you do not agree, do not use the Services.

2. Eligibility & Account Registration

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  1. Eligibility. You must be at least the age of majority where you live (or have valid parental/guardian consent) and capable of entering into a binding contract. Additional eligibility requirements may apply for certain offerings (e.g., trade programs or pro accounts).

  2. Account Creation. To access some features, you must create an account, provide accurate information, and keep it current. You are responsible for safeguarding your credentials and for activity on your account.

  3. Business Accounts. If you create an account on behalf of a company or organization, you represent that you have authority to bind that entity, and “you” refers to both you and that entity.

3. Our Services

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HingeCraft operates multiple service pillars which may be subject to additional terms:

  • HingeCraft Community (forums, groups, content sharing)

  • HingeCraft Platform (digital tools, configurators, design software, APIs)

  • HingeCraft Furnishings & Materials (product catalogs, samples, custom fabrication)

  • HingeCraft Logistics (shipping, delivery, white-glove services)

  • HingeCraft Flagship (in‑person experiences, events)

  • HingeCraft Print Alliance (partner and vendor network)

Additional or product‑specific terms, order forms, statements of work, or service level agreements (each, “Supplemental Terms”) may apply. If there is a conflict, Supplemental Terms control for the relevant Service.

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4. Orders, Pricing, and Payment (E‑Commerce)

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  1. Offers & Acceptance. Listings on our sites are invitations to treat, not offers. Your order is an offer to buy. We may accept or reject orders at our discretion. Order confirmation emails acknowledge receipt but do not constitute acceptance unless explicitly stated.

  2. Pricing & Taxes. Prices, fees, shipping, and applicable taxes are shown at checkout and are subject to change prior to acceptance. You are responsible for all taxes, duties, and import fees unless we state otherwise in writing.

  3. Payment. We accept the payment methods shown at checkout. By submitting a payment method, you represent that you are authorized to use it and authorize us (or our processor) to charge it for the total order amount, including recurring charges where applicable.

  4. Custom/Trade Orders. Custom fabrication, made‑to‑order goods, and trade or contract orders may require deposits, longer lead times, and non‑cancellable terms as specified on the order form or SOW.

  5. Promotions. Coupons, credits, and promotions are subject to additional rules. We may modify or discontinue promotions at any time.

5. Shipping, Delivery, and Risk of Loss

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  1. Fulfillment Windows. Estimated delivery dates are approximate and not guaranteed unless expressly stated. We are not responsible for delays outside our reasonable control.

  2. Risk of Loss; Title. Risk of loss passes to you upon delivery to the carrier (FOB origin) unless required by law to pass at delivery to you. Title passes upon full payment.

  3. Inspection & Claims. Inspect shipments promptly. Report visible damage with the carrier at delivery and notify us within [5] business days; concealed damage must be reported within [10] business days.

  4. White‑Glove Services. If purchased, white‑glove or installation services are provided subject to site readiness and safety requirements.

6. Returns, Cancellations, and Warranties

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  1. Returns. Standard items may be returned within [30] days of delivery in new, resalable condition with original packaging, unless marked final sale. You are responsible for return shipping and restocking fees unless the return is due to our error or non‑conformity.

  2. Custom Goods. Custom, made‑to‑order, or personalized items are non‑returnable and non‑cancellable after [48] hours from order placement, unless defective.

  3. Manufacturer Warranties. Products may include manufacturer warranties. We pass through any applicable warranties to the extent permitted. For service requests, contact us first.

  4. Remedies. Our responsibility for non‑conforming goods is, at our option, repair, replacement, or refund of the purchase price paid for the affected items.

7. User Content & Community Rules

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  1. User Content. You may post, upload, or share content (e.g., photos, plans, reviews, forum posts). You retain ownership of your User Content.

  2. License to HingeCraft. By providing User Content, you grant HingeCraft a worldwide, non‑exclusive, transferable, sublicensable, royalty‑free license to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display it in connection with operating, improving, and promoting the Services.

  3. Representations. You represent you have all rights necessary to grant the above license and that your User Content does not infringe or violate any third‑party rights or laws.

  4. Moderation. We may, but are not obligated to, review, monitor, or remove User Content at our discretion and enforce our Acceptable Use Policy.

8. Acceptable Use Policy (AUP)

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You agree not to misuse the Services. Prohibited activities include, without limitation:

  • Illegal activities or infringement of intellectual property or privacy rights;

  • Uploading malware, bypassing security, scraping without permission, or interfering with system integrity;

  • Posting deceptive, harmful, or harassing content, or content that is obscene, hateful, or discriminatory;

  • Reverse engineering or attempting to derive source code from the Services except to the extent permitted by law;

  • Using the Services to compete with us or to build a similar or competing product, except where permitted by explicit written license.

We may suspend or terminate access for violations.

9. Intellectual Property

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The Services, including software, designs, images, text, graphics, logos, trademarks, and trade dress are owned by HingeCraft or its licensors and protected by intellectual property laws. Except as expressly allowed by these Terms or applicable licenses, no rights are granted to you by implication or otherwise.

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10. Software, APIs, and Developer Terms

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If you use HingeCraft software, SDKs, or APIs:

  • License. Subject to your compliance with these Terms, we grant you a limited, revocable, non‑exclusive, non‑transferable license to use our software solely to access the Services.

  • Restrictions. Do not copy, modify, create derivative works, or distribute our software unless expressly permitted. Do not exceed rate limits or misuse credentials.

  • Open Source. Some components may be offered under open‑source licenses. To the extent of conflict, the open‑source license controls for that component.

Additional developer or partner terms may apply (e.g., Print Alliance participation agreements).

11. Privacy & Data Protection

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Your use of the Services is subject to our Privacy Policy. Where we process personal data as a controller, we do so in accordance with applicable laws. Where we process personal data on your behalf (e.g., business tooling), a Data Processing Addendum (DPA) may apply.

  • International Transfers. We may transfer personal data to countries with different data protection laws. We implement appropriate safeguards where required (e.g., SCCs).

  • Region‑Specific Rights. Residents of certain jurisdictions (e.g., EEA/UK under GDPR, California under CPRA) may have additional rights described in our Privacy Policy.

12. Third‑Party Services & Links

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The Services may link to or integrate with third‑party websites, products, or services. We do not control and are not responsible for third‑party content, policies, or practices. Your use of third‑party services is at your own risk and may be subject to separate terms.

13. Feedback

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If you submit ideas, suggestions, or feedback, you grant HingeCraft a perpetual, worldwide, irrevocable, royalty‑free license to use and exploit such feedback without restriction or compensation to you.

14. Disclaimers

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THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HINGECRAFT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR‑FREE.

15. Limitation of Liability

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, HINGECRAFT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO HINGECRAFT IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations; the above may not apply to you to the extent prohibited by law.

16. Indemnification

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You will defend, indemnify, and hold harmless HingeCraft, its affiliates, and their officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from or related to: (a) your use of the Services; (b) your User Content; (c) your violation of the Agreement; or (d) your violation of any law or third‑party right.

17. Suspension & Termination

We may suspend or terminate your access to the Services at any time with or without notice if we believe you have violated these Terms, pose a risk, or for any reason at our discretion. You may stop using the Services at any time. Sections that by their nature should survive (e.g., licenses, IP, disclaimers, limitations, indemnities) will survive termination.

18. Governing Law; Venue; Dispute Resolution

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  1. Governing Law. These Terms are governed by the laws of [Insert governing jurisdiction] without regard to conflict of laws principles.

  2. Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [Insert support email]. We will try to resolve the dispute informally within 30 days.

  3. Arbitration. Any dispute not resolved informally will be resolved by binding arbitration on an individual basis administered by [JAMS/AAA] under its rules. Class actions and jury trials are waived to the maximum extent permitted by law.

  4. Venue. For claims that may be brought in court (e.g., injunctive relief), the exclusive venue will be the state or federal courts located in [Insert city/state], and you consent to personal jurisdiction there.

  5. Opt‑Out. You may opt out of arbitration within 30 days of account creation by emailing [Insert opt‑out email] with subject “Arbitration Opt‑Out.”

Consumer‑specific rights, including non‑waivable protections, will apply where required by law.

19. International & Consumer Terms

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  1. EU/UK Consumers. You may have a statutory right to withdraw from distance contracts within 14 days without giving any reason, subject to exceptions (e.g., custom goods). Use the model withdrawal form provided in our Returns Center.

  2. Australia & New Zealand. Our goods come with guarantees that cannot be excluded under consumer law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

  3. Canada (Quebec). Where required, French language versions are available, and certain limitations of liability or arbitration requirements may not apply.

  4. Local Variations. Region‑specific addenda may supplement these Terms. To the extent of conflict, the region‑specific addenda control for users in those regions.

20. Changes to the Services or Terms

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We may modify the Services and these Terms from time to time. When we make material changes, we will provide notice (e.g., by email, in‑product, or by updating the “Last updated” date). Changes take effect when posted unless otherwise stated. Your continued use of the Services after changes become effective constitutes acceptance.

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21. Communications; Electronic Signatures

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By creating an account or making a purchase, you consent to receive communications electronically (email, SMS, in‑app). You agree that electronic communications satisfy any legal requirements for written communications. You can opt out of non‑essential marketing communications at any time.

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22. Export & Sanctions Compliance

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You represent that you are not located in, under the control of, or a national or resident of any embargoed country or listed on any U.S., U.K., or E.U. denied‑party list. You will not use the Services for prohibited end‑uses.

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23. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our reasonable control, including acts of God, labor disputes, internet outages, supply shortages, or governmental actions.

24. Entire Agreement; Assignment; Severability; Waiver

These Terms, together with Supplemental Terms and policies referenced herein, constitute the entire agreement between you and HingeCraft regarding the Services. You may not assign this Agreement without our prior written consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets. If any provision is held invalid, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver.

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